Well Ladies and Gents...
I guess the old cliché rings true "Good things REALLY DO come to those who wait!"
Fast forward to May 31st, 2005. The day that would change my life forever!!!!
One word... GOOGLE!
I got on my computer and typed in "Personal Trainer Maryland" on Google as I had done many times before and...
CAN YOU BELIEVE IT? My freakin site was ranked #2!!!!!!!!!!!!!!!!!!!
I literally exploded with excitement!!! I was speechless!!! I could not compute what was happening!!! All that monotonous hard work had finally paid off!!!
After that, my business skyrocketed!! And I'm not talking a couple calls here or there.
We soon started to get 6-10 leads per month. That would soon double and then double again! Soon I became so booked up, in addition to the one trainer, I had no choice but to hire some more trainers and more after that! In a span of two months, I must have hired over ten trainers!
Within the next couple months, things really started to snowball! I can't even begin to tell you how shocked I was at my success! It was surreal! I remember at one point I felt guilty because I was doing so well...that however, didn't last very long.
The thing is, I had been waiting for this moment all my life! I FINALLY was in a position where I had complete control of my future doing what I love to do... and doing it MY way and on MY terms!
After our first year in business, our company had done close to a quarter of a million dollars in sales, hired over 50 trainers and recruited over 100 clients! My rinky dink company had turned into an empire practically overnight!
Now, if you think I'm bragging here, you've got me all wrong. I am strictly telling you factual events that have taken place. And these events, just happen to be very positive.
If you can recall correctly, throughout "My Story" I have admittedly told you of numerous low points throughout my life. I think that it is only fitting that I also share my successes with you as well... Wouldn't you agree??? (C'mon, I know you do.)
Anyway... So WHAT were the keys to my success? Well... 2 things really.
The first was, as I told you earlier, the power of the search engine, Google. As far as marketing goes, Google crushes EVERYTHING! Most if not all my clients have found me via Google because my site was ranked in the top 10 for the keyword terms they were looking for. (ex."Personal Trainer Client's City or State")
It's no wonder that people usually always "Google" a specific product or service when searching for something. (I know I do) And in my case, people looking to hire a trainer in their specific area, was NO exception. God bless Google!
The second component to my success? That's easy... Customer Service!
I know this may seem like common sense to most people, but this crucial principle really is the reason why I've grown so fast. Everything about my company is predicated through customer service!
And I'm not talking about the same old customer service you get with most companies. Like the club or the previous company I used to work for, all they do is talk a big game. But it's all garbage!
Once they have your money, they've accomplished their goal. They could care less if you achieve yours.
I on the other hand, go WAAAAY beyond what they do! I live and breathe this stuff! I don't think there is anyone out there who is as passionate and as ambitious as I am when it comes to helping people with personal fitness training. I was BORN to represent this profession the best way you possibly can!
Why?
Because I am a PHENOMENAL communicator!
If a client contacted me and I got back to them a couple days later, that sends a clear message that "I don't care" or "I am too busy, and you (the client) are not important enough for me to help." Time and time again, personal training companies do this. It's sad, but so true.
I remember when I first started to work for John he would show me stacks and stacks of pages of new potential clients who were interested in his services like he was bragging or something.
The crazy thing was, he wouldn’t get back to some of these people until a couple days later or he would forget altogether! (Are you kidding me?!?!)
To me, this is completely asinine and doesn’t make any sense. To this very day, when a new client is interested in my services, I ALWAYS respond within 6-12 hours and that is only if they prefer to be contacted at a particular time. Usually my business partner or I respond within the hour!
When someone is interested in my services, I take it as an honor. I think to myself, “Wow, this person is willing to invest their hard-earned money in MY services to help them achieve their fitness and weight loss goals… you better believe I’m going to over deliver on value and serve them the best way I possibly can!”
I don’t mean for this to sound like a cliché, but I really do treat EVERY client like they are my ONLY client. I always put myself in their shoes.
What are they thinking???
“Why should I go with this company?” “How are they different?” “Are they absolutely 100% confident in helping me achieve MY goals...or do they JUST want my money?” “Do they offer a FREE consultation?” “What kind of programs do they offer?” “Where can I train?” “Are their trainers highly-credentialed?” “Do they except payment plans?”
I do my very best to help answer ALL these questions without hesitation. From the very beginning I want them to understand crystal clear that I really DO care!
Even before I began to train, I have always been this way. I was put on this earth to help people. And what better way than helping them with their health & fitness goals!
Now, I have trainers working for me and my philosophy still has not changed and never will. Everything is just on a larger scale.
As I write this today, because I have used customer service as the blueprint for my company, Coughlin Fitness & Results a.k.a - www.fitnessandresults.com is the leading and fastest growing in-home personal training company in America today!
We originally started in the Washington DC metropolitan area, and now have expanded to St. Louis, Chicago, and Atlanta. We will soon be training clients in Dallas/Fort Worth, Denver, Las Vegas, Phoenix and eventually every major market in the country. I could not be happier!
Now, you’re probably wondering WHY I expanded my services nationwide... Isn’t the DC Market enough???
Well, it’s really quite simple.
Servicing JUST the Washington DC metro area wasn’t challenging enough for me. I wanted to help more people. Like Donald Trumps says, “If you are going to think, you might as well think big!”
You see, I have spent most of my life doing manual labor. Or in other words and in my opinion “working harder NOT smarter.” For a long time, I barely got by. After struggling most of my life, I would never have expected in a million years to be in a position like this and if I EVER was…I would definitely SEIZE the opportunity!!
I don’t even consider what I do to be work! This is if anything, dare I say it… FUN! I train a few hours a week with clients I enjoy training and spend the majority of my time running my business! (It’s beautiful thing!)
My new goal is to not only help as many people as I can through my personal training services but ALSO people who cannot afford personal training. Yes, it is very common that most people find personal training to be a luxury item and too expensive.
Well, for those of you who agree that hiring a personal trainer is out of your budget, I’ve got great news for you!
In the upcoming months/years, I will be coming out with a whole line of awesome fitness products - http://www.fitnessandresults.com/products.php that are tailored to personal training. More specifically, In-home personal training.
These products will cover EVERYTHING I’ve done to help hundreds of people achieve their fitness goals. The products will include reports, books, audio manuals, DVDS, and advanced fitness courses. They will cover topics such as In-home strength training, abdominal exercises, weight loss, cardio conditioning, nutrition and much more!
Not to give you a bunch of hype, but these products are gonna be GOOOOD! Rest assured that they will be of the HIGHEST quality and exceed your expectations! You won’t be able to find them anywhere else.
While I may not be able to help you in person, these beauties will be the next best thing!
I’m gonna give ALL the ‘insider secrets’ you could possibly want for building a lean, healthy body at a small fraction of what my company’s personal training services would normally cost you...So Stay Tuned!
Well folks, that’s about all for now. I hope you have enjoyed my story and get an idea of what kind of person I am.
I'm a blunt, in-your-face, tell it like it is, no-excuses, high-energy kind of guy that has a burning desire to make things happen! I love to help people. And helping them achieve their fitness goals is the icing on the cake. There is nothing else in the world that I would rather be doing!
So, I'll leave you with this, "Whatever you want out of life is YOURS for the taking!" It doesn't matter what your goals are... You CAN accomplish them!"
I live by this quote everyday... and so should you!
Yours in Total Fitness & Maximum Success,
Jim Coughlin
P.S. Be sure to check back at my site again and again to read my latest post that can be found right here at the “Coughlin Inner Circle.”